Payment terms - 25% of the booking total is required to confirm your booking. This includes a 20% non-refundable deposit. The remaining balance is due 6 weeks prior to your check in date. Non payment by this date will result in cancellation of your booking and the amount paid being refunded, minus the 20% non-refundable deposit.
Cancellation - In the event of cancellation by the guest up to 5 days before check in date, the amount paid will be refunded minus the 20% non-refundable deposit. In the event of cancellation by Nordlys Cottage, the amount paid will be refunded in full or alternative dates of equivalent value offered, subject to availability and depending on the customers choice.
Lost Property - We do not accept liability for any items lost or left behind. We will endeavour to keep any personal belongings for 1 week after finding and will contact the guest if we can identify an item as belonging to them. Please notify us as soon as possible if you believe you had left something at the property. Return postage costs must be covered by the guest. Unfortunately due to hygiene and postal restrictions, we are unable to keep or return any consumables, perishables, personal care items or liquids.
